HSC Services

HSC Services

The Human Services Campus, Inc. owns, operates and collaborates with partner-tenants to provide complementary, holistic services, all located on our 13-acre campus. HSC, Inc. and Campus partner services include:

ASSESSMENT

Brian Garcia Welcome Center: The Brian Garcia Welcome Center, operated by the HSC, Inc., is the lead access point to Coordinated Entry.  We provide each client with diversion (initial short and long term housing plans to avoid the cycle of homelessness), assessment, resources, and service referrals with the primary goal of resolving homelessness through a client-centered approach. We connect clients to appropriate services that include: mental and physical health, substance abuse treatment, employment assistance, shelter, housing and more.  Learn More…

Did you Know? In FY2021, over 12,000 unduplicated individuals entered the Brian Garcia Welcome Center: the “front door” to the Campus

ASSESSMENT

Brian Garcia Welcome Center : The Brian Garcia Welcome Center, operated by the HSC, Inc., is the lead access point to Coordinated Entry. We provide each client with diversion (initial short and long term housing plans to avoid the cycle of homelessness), assessment, resources, and service referrals with the primary goal of resolving homelessness through a client-centered approach. We connect clients to appropriate services that include: mental and physical health, substance abuse treatment, employment assistance, shelter, housing and more. Learn More…

Did you Know? In FY2021, over 12,000 unduplicated individuals entered the Brian Garcia Welcome Center: the “front door” to the Campus

Physical, Mental, & Dental Health

Brighter Way InstituteBrighter Way Dental Center: Brighter Way Institute works in collaborative and medically integrated environments to serve the needs of the most vulnerable populations, including veterans and homeless individuals. Services include everything from comprehensive exams and basic dental hygiene to dentures and implants.

Did you Know? 2,017 individuals received 8,194 dental care services (2,448 to veterans) in FY2021.

Circle the CityCircle the City: Circle the City operates Healthcare for the Homeless and provides primary care healthcare as well as medical respite in two newly renovated facilities on the Human Services Campus.

Did you Know? In FY2021, the Health Clinic completed 13,544 patient visits and the Medical Respite Program completed 10,137 patient visits; Circle the City also completed 1,469 COVID-19 tests and several thousand COVID-19 vaccinations on the Campus.

Community Bridges, Inc.Community Bridges, Inc.: (CBI) provides the following services for our Campus Clients: Substance Abuse and Mental Health Services, Housing Coordination and Connection, Community Integration, Navigation, Case Management, Crisis Medical Services, Crisis Transition Navigators, PATH Outreach, SOAR Services. Located in the Lodestar Day Resource Center.

Did you Know? In FY2021, Phoenix Rise Outpatient enrolled 657 clients for ongoing behavioral health and substance abuse services; Phoenix Rise Navigators enrolled 2,060 people for interim services related to the connection to ongoing services, community resources, diversion, housing and positive transitions off the campus into community.

PATH Outreach managed the cases for 1,248 individuals; completed 149 evaluations for serious mental illness, connected 544 clients to emergency shelter and diverted 32 clients out of homelessness. CBI PATH partnered with the Human Service Campus during the pandemic to provide COVID-19 screenings to members entering the campus, moved encampments to the Safe Outdoor Space to encourage social distancing, and transitioned campus shelter residents to the quarantine shelter.

ElaineELAINE: Elaine is Arizona’s first health navigation and transportation system for individuals experiencing homelessness.

Did you Know? In FY2021, Elaine provided 1,818 transports around the Social Determinants of Health to 338 unduplicated clients.

Physical, Mental, & Dental Health

Brighter Way Dental Center: Brighter Way Institute works in collaborative and medically integrated environments to serve the needs of the most vulnerable populations, including veterans and homeless individuals. Services include everything from comprehensive exams and basic dental hygiene to dentures and implants.

Did you Know? 2,653 individuals received dental care valued at nearly 8.5 million dollars by professional volunteers in 2018

Brighter Way Institute

Circle the City: Circle the City operates Healthcare for the Homeless and provides primary care healthcare as well as medical respite in two newly renovated facilities on the Human Services Campus.

Did you Know? Forty to fifty individuals per day are provided primary healthcare on the Campus, and the 50-bed Respite Center provides healing for individuals discharged from hospitals to the Campus

Circle the City

Community Bridges, Inc.: (CBI) provides the following services for our Campus Clients: Substance Abuse and Mental Health Services, Housing Coordination and Connection, Community Integration, Navigation, Case Management, Crisis Medical Services, Crisis Transition Navigators, PATH Outreach, SOAR Services. Located in the Lodestar Day Resource Center.

Did you Know? In FY2020, Phoenix Rise Outpatient enrolled 457 clients for ongoing behavioral health and substance abuse services.

PATH Outreach managed the cases for 1,266 individuals; completed 167 evaluations for serious mental illness, connecting 287 clients to emergency shelter and diverting 50 clients out of homelessness.

Community Bridges, Inc.

ELAINE: Elaine is Arizona’s first health navigation and transportation system for individuals experiencing homelessness

Did you Know? In FY2020, Elaine provided 1,549 hours of health navigation to 222 patients.

Elaine

Community Legal Services: CLS is a nonprofit law firm committed to increasing fairness in the civil justice system by advocating, litigating, and educating on behalf of Arizona’s most underserved communities. Located in the Lodestar Day Resource Center.

Community Legal Service, Inc.

Homeless Court: The Maricopa County Regional Homeless Court in the HSC was established to resolve outstanding misdemeanor warrants for homeless individuals demonstrating a significant commitment to ending their homeless lifestyle. Individuals who owe fines for victimless crimes such as “camping” can use their time in transitional programs as community service in exchange for having their fines waived. Very often it is this burden that can keep an individual homeless. After their fines have been waived they can start fresh on their path to self-sufficiency. Located in the Lodestar Day Resource Center.

Did you Know? 304 cases were resolved, $146,401 fines were resolved, and 27,025 community restitution hours were performed.

Maricopa County Regional Homeless Court

Maricopa County Adult Probation: Probation officers spend time at the HSC in order to facilitate probationers remaining in compliance. Any individual who is on probation or who has questions about probation has easy access to the answers they need. Officers are not here to arrest people, but rather to help them move forward with their reintegration back into the community. Located in the Lodestar Day Resource Center.

Maricopa Adult Probation Department

IDENTIFICATION

Homeless I.D. ProjectHomeless ID Project: Provides the critical replacement identification services to empower the homeless to rebuild their lives & end their homelessness. These services include acquiring: Arizona ID’s, driver’s licenses, birth certificates, social security cards & replacement legal immigration documents. Secondary forms of ID may include: W-2’s, school records, selective service enrollment, and legal records. Homeless ID Project also periodically provides hygiene kits, socks, reading glasses, and bibles. Homeless ID Project can also help with family reconnection and referrals made to other programs. Located in the Brian Garcia Welcome Center.

Did you Know? 6,368 I.D.’s were provided by Homeless I.D. Project in FY2021.

POST OFFICE SERVICES

Post Office: The HSC Post Office is the only Post Office in the U.S. designated for people experiencing homelessness. Having an actual address (rather than for “General Delivery”) is a significant and often crucial benefit in helping our clients to obtain employment and get into housing. 7,991 clients received their mail at the post office last year. In addition, we provide fax & copying services. Our volunteers write cards and letters to ensure everyone will receive mail for those who do not have contact with family or friends. Located in the Brian Garcia Welcome Center.

Did you Know? 7,991 clients received their mail at the post office in FY2021

IDENTIFICATION

Homeless ID Project: Provides the critical replacement identification services to empower the homeless to rebuild their lives & end their homelessness. These services include acquiring: Arizona ID’s, driver’s licenses, birth certificates, social security cards & replacement legal immigration documents. Secondary forms of ID may include: W-2’s, school records, selective service enrollment, and legal records. Homeless ID Project also periodically provides hygiene kits, socks, reading glasses, and bibles. Homeless ID Project can also help with family reconnection and referrals made to other programs. Located in the Brian Garcia Welcome Center.

Did you Know? 15,000 I.D.’s were provided by Homeless I.D. Project over the past two years

Homeless I.D. Project

POST OFFICE SERVICES

Post Office: The HSC Post Office is the only Post Office in the U.S. designated for people experiencing homelessness. Having an actual address (rather than for “General Delivery”) is a significant and often crucial benefit in helping our clients to obtain employment and get into housing. 5,262 clients received their mail at the post office last year. In addition we provide fax & copying services. Our volunteers write cards and letters to ensure everyone will receive mail for those who do not have contact with family or friends. Located in the Brian Garcia Welcome Center.

Did you Know? Nearly 5,000 clients received their mail at the post office in FY2020

EMPLOYMENT

St. Joseph the WorkerSt Joseph The Worker: Provides client services that fall into three main categories:

  • Job Readiness – Help to prepare a resume or job application, mock interviews, personal presentation and communication tips, how to effectively explain a criminal history or large gap in employment, and building confidence.
  • Job Search – Address and phone number for messages, internet access to job search and submit applications, clothing that is clean, neat and professional, basic hygiene items, and daily bus passes to ensure transportation to and from interviews.
  • Employment Support – Transportation assistance for clients once employed, financial assistance to pay for work uniforms or shoes, help to secure certain certifications or license fees, and assistance for individuals in low-income or part-time employment in locating a higher paying job.

St. Joseph the Worker recognizes that not everyone needs all services. Clients work closely with their Job Developer or Employment Specialist to determine what level of service is right for them. Services are available in the downtown Phoenix office (located in the Lodestar Day Resource Center), at satellite locations hosted by partner agencies, and on the Mobile Success Unit.

Did you Know? In FY2021, St. Joseph the Worker served 978 individuals with intakes and employment support services at the Campus, and assisted 628 clients in gaining quality employment. Average pay was $15.86/hour with 79% of people eligible for benefits.

HOUSING

Catholic Charities Community ServicesCatholic Charities Veteran’s Outreach Center: Nearly 10% of the individuals experiencing homelessness who arrive at the Human Services Campus are US Military Veterans. Catholic Charities engaged 2,340 individuals in 2018, with 289 of these engagements resulting connections to housing and related services. Located in the Lodestar Day Resource Center.

Did you Know? Since reopening in March 2021, the Veterans Outreach Center served 111 veterans with: completed housing plans, referrals to VA services, computer lab access to search for jobs and housing, and basic resources like backpacks, clothing, and hygiene items. Twenty-eight of those veterans left the VOC directly for housing, substance abuse treatment, or placement in a VA funded transitional living program.

A New LeafNew Leaf Rapid Rehousing: New Leaf Rapid Rehousing is a short term rental assistance program and when combined with Housing Case Management, individuals are more likely to maintain their housing long term. The program assists individuals with locating affordable apartments, obtaining employment, connection with community resources and benefits, understanding their rights and responsibilities as a tenant, and so much more. Located in the Lodestar Day Resource Center.

Did you Know? A New Leaf served 143 single adult men and women with Rapid Rehousing services at the Campus last year.

EMPLOYMENT

St Joseph The Worker: Provides client services that fall into three main categories:

  • Job Readiness – Help to prepare a resume or job application, mock interviews, personal presentation and communication tips, how to effectively explain a criminal history or large gap in employment, and building confidence.
  • Job Search – Address and phone number for messages, internet access to job search and submit applications, clothing that is clean, neat and professional, basic hygiene items, and daily bus passes to ensure transportation to and from interviews.
  • Employment Support – Transportation assistance for clients once employed, financial assistance to pay for work uniforms or shoes, help to secure certain certifications or license fees, and assistance for individuals in low-income or part-time employment in locating a higher paying job.

St. Joseph the Worker recognizes that not everyone needs all services. Clients work closely with their Job Developer or Employment Specialist to determine what level of service is right for them. Services are available in the downtown Phoenix office (located in the Lodestar Day Resource Center), at satellite locations hosted by partner agencies, and on the Mobile Success Unit.

Did you Know? Over 3,000 individuals were employed last year with the assistance of St. Joseph the Worker

St. Joseph the Worker

HOUSING

Catholic Charities Veteran’s Outreach Center: Nearly 10% of the individuals experiencing homelessness who arrive at the Human Services Campus are US Military Veterans. Catholic Charities engaged 2,340 individuals in 2018, with 289 of these engagements resulting connections to housing and related services. Located in the Lodestar Day Resource Center.

Did you Know? 256 individuals received short-term rental assistance (Rapid Rehousing) and Housing Case Management in 2018

Catholic Charities Community Services

New Leaf Rapid Rehousing: New Leaf Rapid Rehousing is a short term rental assistance program and when combined with Housing Case Management, individuals are more likely to maintain their housing long term. The program assists individuals with locating affordable apartments, obtaining employment, connection with community resources and benefits, understanding their rights and responsibilities as a tenant, and so much more. Located in the Lodestar Day Resource Center.

Did you Know? A New Leaf served 110 single adult men and women with Rapid Rehousing services at the Campus last year.

A New Leaf

Meals

Society of St. Vincent de PaulThe Society of St. Vincent de Paul: One of the five St. Vincent de Paul Dining Rooms in the Valley is located at the Human Services Campus, in addition to one of their three Urban Farms (providing pesticide-free food for the meals).

Did you Know? In FY2021, served 320,693 meals on the HSC. Pivoted services by providing to-go meals while enforcing social distancing. Continued to serve all guests through the pandemic and did not miss one meal.

Meals

The Society of St. Vincent de Paul: One of the five St. Vincent de Paul Dining Rooms in the Valley is located at the Human Services Campus, in addition to one of their three Urban Farms (providing pesticide-free food for the meals).

Did you Know? Over 600 individuals are served breakfast and lunch every day of the year at the Campus

Society of St. Vincent de Paul

Shelter

Central Arizona Shelter ServicesCentral Arizona Shelter Services (CASS): CASS empowers individuals with diverse needs to end their homelessness by providing shelter and supportive services.  CASS provides beds and facilities for 470 guests every night on the HSC Campus.

Did you Know? In FY2021, CASS sheltered and provided housing and case management services to 3,602 unduplicated single adults on the HSC; as well as sheltered 227 seniors and medically vulnerable persons in Project Haven, a hotel that was used during the COVID-19 pandemic to shelter CASS’ most vulnerable clients. 

Shelter

Central Arizona Shelter Servicse (CASS): CASS empowers individuals with diverse needs to end their homelessness by providing shelter and supportive services on the Campus.

Did you Know? In FY2020, CASS sheltered and served 4,736 unduplicated single adults at CASS on the Campus.

Central Arizona Shelter Services

Other Services

Arizona Department of Economic SecurityAZ Department of Economic Security (DES): In FY2021, completed 13,328 client visits for assistance with Benefits and Medical Eligibility, connecting individuals with State benefits and SNAP (Supplemental Nutrition Assistance Program) cards. Located in the Lodestar Day Resource Center.

Chaplaincy for the HomelessChaplaincy for the Homeless: Served 7,900 individuals Valley wide, providing hope and encouragement on their journey toward self-sufficiency. Located in the Lodestar Day Resource Center.

The Phoenix SymphonyThe Phoenix Symphony: B-Sharp Music Wellness, a W.O.N.D.E.R. Project Homeless Initiative: A multi-faceted music wellness experience for the Campus and other healthcare and community facilities that serve the homeless, this unique initiative uses music as a catalyst for joy and self-expression for individuals who often feel powerless and marginalized.

Other Services

AZ Department of Economic Security (DES): Over 700 individuals per month have applications processed at the Campus for food stamps and medical services (AHCCCS). Located in the Lodestar Day Resource Center.

Arizona Department of Economic Security

Chaplaincy for the Homeless: Over 1,700 individuals experiencing homelessness received worship and counseling services in 2018. Located in the Lodestar Day Resource Center.

Chaplaincy for the Homeless

The Phoenix Symphony: B-Sharp Music Wellness, a W.O.N.D.E.R. Project Homeless Initiative: A multi-faceted music wellness experience for the Campus and other healthcare and community facilities that serve the homeless, this unique initiative uses music as a catalyst for joy and self-expression for individuals who often feel powerless and marginalized.

The Phoenix Symphony

NAVIGATION & HOUSING MATCH

Lodestar Day Resource Center: The HSC operates the Lodestar Day Resource Center on the Campus, a central hub of services including HSC Navigation, Housing Match, and Case Conferencing, as well as Campus partners A New Leaf, AZ Dept of Economic Security, Chaplaincy for the Homeless, Community Bridges, Maricopa County Adult Probation and Homeless Court, and St. Joseph the Worker.

NAVIGATION & HOUSING MATCH

Lodestar Day Resource Center: The HSC operates the Lodestar Day Resource Center on the Campus, a central hub of services including HSC Navigation, Housing Match, and Case Conferencing, as well as Campus partners A New Leaf, AZ Dept of Economic Security, Chaplaincy for the Homeless, Community Bridges, Maricopa County Adult Probation and Homeless Court, and St. Joseph the Worker.

STORIES OF SERVICES

Interview with Austin Davis

Interview with Aria Saisslin

STORIES OF SERVICES

Interview with Austin Davis

Interview with Aria Saisslin

Planned Giving